Here’s the updated Cancellation and Refund Policy with your details replaced:
Cancellation and Refund Policy
RIO INTERNATIONAL believes in helping its customers as far as possible and has therefore adopted a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 2-3 days of placing the order. However, the cancellation request may not be entertained if the orders have already been communicated to the vendors/merchants and they have initiated the shipping process.
RIO INTERNATIONAL does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement may be offered if the customer establishes that the quality of the delivered product is not satisfactory.
If you receive damaged or defective items, please report the issue to our Customer Service Team within 2-3 days of receipt. The request will be entertained only after the merchant verifies and confirms the issue at their end.
If you believe that the received product does not match what was shown on the website or does not meet your expectations, you must notify our Customer Service Team within 2-3 days of receiving the product. Our team will review the complaint and take appropriate action.
For complaints regarding products covered under manufacturer warranties, customers are advised to contact the manufacturer directly.
In case of any approved refunds, RIO INTERNATIONAL will process the refund within 3-4 business days to the original payment method.